Terms and Conditions
§1 Applicability to Consumers and Definition of Terms
(1) The following General Terms and Conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities (§ 13 BGB).
§2 Conclusion of a Contract, Storage of the Contract Text
(1) The following provisions regarding the conclusion of a contract apply to orders placed via our online shop https://www.aveluene.de.
(2) In the event of a contract being concluded, the contract is with aveluene GmbH, Rothenbaumchaussee 40, 20148 Hamburg (please add exact company name, address, registration court and registration number).
(3) The presentation of goods in our online shop does not constitute a legally binding offer on our part, but an non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.
The acceptance of the offer takes place in writing, in text form or by sending the ordered goods within one week. After this period has expired without success, the offer is deemed to have been rejected.
(4) Upon receipt of an order in our online shop, the following provisions apply: The consumer makes a binding offer to conclude a contract by successfully completing the ordering procedure provided in our online shop.
The order is placed in the following steps:
We confirm receipt of the order immediately by an automatically generated email (order confirmation). This does not yet constitute acceptance of the offer. Acceptance of the offer takes place in writing, in text form or by sending the ordered goods within one week.
(5) The GTC can be viewed at any time at https://www.aveluene.de (e.g. in the "GTC" section).
§3 Prices, Shipping Costs, Payment, Due Date
(1) The stated prices include the statutory value-added tax and other price components. Depending on the shipping destination, shipping costs may also be incurred, which will be displayed separately to the customer during the ordering process.
(2) The consumer has the option of paying in advance, via PayPal, credit card, possibly by invoice, or other payment methods offered in the ordering process.
§4 Delivery
(1) Unless clearly stated otherwise in the product description, all items offered by us are generally ready for shipment. Delivery will take place no later than 3 working days. The delivery period begins, in the case of payment in advance, on the day after the payment order is given to the bank commissioned with the transfer, and for all other payment methods, on the day after the conclusion of the contract. If the last day of the period falls on a Saturday, Sunday, or public holiday at the place of delivery, the period ends on the next working day.
(2) The risk of accidental loss and accidental deterioration of the sold item passes to the buyer only when the goods are handed over during shipment.
§5 Retention of Title
We reserve title to the goods until full payment of the purchase price.
§6 Right of Withdrawal for Customers as Consumers
Right of Withdrawal for Consumers
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you can inform us by a clear statement (e.g., by email or via the contact form) and return the goods completely, undamaged, and, if possible, in their original packaging to the address given in the imprint or in the withdrawal instructions.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods, unless otherwise stipulated in the shop.
§7 Warranty
The statutory warranty regulations apply.
§8 Contract Language
Only German is available as the contract language.
The storage and processing of personal data takes place in accordance with the applicable data protection regulations and is based in particular on the General Data Protection Regulation (GDPR) as well as the data protection declaration available in the shop.
§10 Customer Service
Our customer service for questions, complaints, and claims is available on weekdays during the service hours specified in the shop. The contact details (email address, contact form, possibly phone number) can be found in the imprint or under "Contact."
