Right of Withdrawal Information

1. When concluding a distance selling contract, consumers have a statutory right of withdrawal, about which the provider informs below in accordance with the statutory model.

Cancellation Policy:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reasons. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us,

aveluene GmbH

Feldbrunnenstraße 7 20148 Hamburg,

Email address: shine@aveluene.com

by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not mandatory. You can also fill out and submit the model withdrawal form or another clear declaration electronically on our website www.aveluene.com. If you make use of this option, we will immediately (e.g. by e-mail) send you a confirmation of receipt of such a withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no case will you incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

We bear the costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the quality, characteristics and functioning of the goods.

2. The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the customer is decisive or which are clearly tailored to the personal needs of the customer ("custom-made products").

Products that are not shown as directly available on our website and indicate a longer delivery time are individually handcrafted for you by our jewelers. This guarantees sustainable and high-quality production. In these cases, an exchange is not provided. Should you nevertheless have any questions, please contact our Concierge Service at shine@aveluene.com, stating your email address and order number. Together we will find a solution. Please note that in these cases, we can usually only offer an exchange or a voucher.

3. The provider informs about the model withdrawal form in accordance with the legal provisions as follows:

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form
and send it back.)

— To:

aveluene GmbH,

Feldbrunnenstraße 7, 20148 Hamburg,

Email: shine@aveluene.com

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)………………………

— Ordered on (*)….. / received on (*)…..

— Name of consumer(s)

— Address of consumer(s)

— Signature of consumer(s) (only for communication on paper)

— Date

(*) Delete as appropriate

4. In the event of withdrawal, aveluene will arrange for insured return transport at its own expense and send the customer a return label.

5. When exercising the right of withdrawal, the goods must be returned in their original packaging and original condition, together with the purchase invoice or a copy, if not all items are being returned.

6. Products with a label or seal must be returned with the label or seal intact and without any alteration or damage. If the label or seal is missing or has been compromised, no return or refund of the purchase price will be issued.

7. Section 6 sentence 1 applies accordingly to the included jewelry box. This must also be returned undamaged and intact. If this is not the case, aveluene is entitled to deduct the cost of the jewelry box from the refund of the purchase price.